It is possibly answerable with a simple yes or no, so here goes..
I have a customer that is using WARFtp for internal purposes.
Apparantly, as always, it "used to work fine, now it doesn't" kind of
complaint. The were using it as a service, and now the service seems
to be inoperable. Calling it up manually works fine, but the service
seems broken.
Difficulty: My company didn't install it, the customer hasn't told me
what version she is using, and we don't have administrative passwords
for it so it is a little difficult to troubleshoot.
Something to ease the difficulty: The help file seems to be a
reasonably specific guide regarding installing and using WARFtp as a
service.
So my basic question is, when I contact this customer, are there any
things I might want to look at _outside_ of the standard isssues
addressed in the help files? Possibly along the lines of "Make sure
they aren't using ____ program, because that program kills WARftp
services"
Again, the help files are very good, I'm just wondering if there are
some extra oddball things to look out for.
Thanks in advance!
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